This document governs the General Conditions for Contracted Products (hereinafter referred to as the "Conditions") through the website es.coral.club, which is the property of CONCEPTO DE SALUD SLU under the trademark CORAL CLUB, hereinafter referred to as the SUPPLIER, whose contact information is also listed in the Legal Notice on this website.

These Conditions are on the website at the disposal of the USER to reproduce and save them as confirmation of the contract, and can be changed at any time by the SUPPLIER. The CUSTOMER is obliged to read them periodically, as those in force at the time of placing orders will apply.

Contracts will not be subject to any formality, except as expressly provided in the Civil and Commercial Codes and in this or other special laws.

Acceptance of this document implies that the CLIENT:

• I have read, understood, and agree with these terms.
• Is person capable of concluding contracts.
• Accepts all obligations set forth in this document.

These terms and conditions are of indefinite duration and apply to all contracts entered into through the SUPPLIER's website.

The SUPPLIER informs that the company is responsible and knows the current legislation of the countries to which it ships the goods, and reserves the right to unilaterally change the conditions without affecting the goods or promotions that were previously purchased.

The identity of the contracting parties

On the one hand, the SUPPLIER of the products ordered by the CUSTOMER is CONCEPTO DE SALUD SLU, with its registered office at: c/Cantarerias 1, P.I.Tres Hermanas Ampliación, 03680 Aspe (Alacant), CIF B06782767 and CUSTOMER service telephone number 966394154.

On the other hand, the CLIENT registered on the site using a username and password, for the use and storage of which they are fully responsible, and are also responsible for the accuracy of the personal data provided to the SUPPLIER.

Subject of the Agreement

The purpose of this agreement is to regulate the contractual relationship of sale and purchase that arises between the SUPPLIER and the CUSTOMER at the moment when the latter places an order in the online contract process.

The contractual relationship of sale entails the delivery of a certain product in exchange for a certain amount indicated on the website.

Recruitment procedure

In order to access the products or services offered by the SUPPLIER, the CUSTOMER must be of legal age and register through the website by creating an account. Therefore, the CLIENT must voluntarily provide the necessary personal data to be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (General Data Protection Regulation) on the protection of individuals with regard to the processing of personal data and the free dissemination of these data, as well as Law 3/2018 of December 5 (LOPDGDD) regarding the protection of personal data and detailed in the legal notice and in the privacy policy of this website.

The CUSTOMER chooses a username and password, agreeing to use them in good faith and not to provide them to third parties, and to notify the SUPPLIER of their loss or theft or possible access by a third party so that the SUPPLIER will immediately block the account.

It is reported that after creating an account in accordance with the requirements of Article 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), the procedure for concluding a contract will be as follows:

• General provisions of the contract.
• Dispatch and delivery of orders.
• Right of withdrawal.
• Online claims and dispute resolution.
• Force majeure.
• Competition.
• General information about the offer.
• Price and duration of the offer.
• Transport costs.
• Methods of payment, costs and discounts.
• Purchasing process.
• Withdrawal from the company and suspension or termination of the contract.
• Warranties and returns.
• Governing law and jurisdiction.

Unless specifically agreed in writing, placing an order with the SUPPLIER will constitute acceptance by the CUSTOMER of these legal terms and conditions. No terms and conditions set by the CUSTOMER may differ from those of the SUPPLIER unless they have been expressly accepted in advance and in writing by the SUPPLIER.

The SUPPLIER does not ship the order until it confirms that payment has been made.

Delivery of the goods is usually carried out through NACEX COURIER according to the destination voluntarily indicated by the CUSTOMER.

Delivery time is from 2 to 6 business days, depending on the delivery point and the selected payment method. This period is valid if the availability of the goods and the full payment of the order are confirmed.

Non-performance of an online contract

In case of impossibility to fulfill the contract due to the fact that the product or service is not available within the agreed period, the USER will be informed of the absence and that they have the right to cancel the order and receive a refund of the entire amount paid and without any liability for damages attributable to the SUPPLIER and arising in connection with it.

The SUPPLIER does not bear any responsibility if the delivery of a product or service does not take place because the data provided by the CUSTOMER is false, inaccurate, or incomplete.

The delivery will be considered completed at the moment when the carrier has delivered the goods to the CUSTOMER and the CUSTOMER or his representative has signed the delivery document.

The CUSTOMER must inspect the products upon receipt and indicate all reservations and claims that can be justified on the delivery document.

In the event that the contract does not provide for the physical delivery of any product, but rather the activation of a download on the website, the SUPPLIER informs the CUSTOMER in advance of the procedure to be followed in order to carry out this download.

Return Form

The CUSTOMER has a period of fourteen calendar days, counting from the date of receipt of the product or from the conclusion of the contract of sale, if it was the provision of a service, to return the product/service. If the SUPPLIER fails to comply with the obligation to provide information and documentation on the right of return, the period for its implementation will expire twelve months after the expiration of the original request for a return (Article 71 of Law 3/2014 of March 27).

The right of return cannot be applied in the following cases:

• If the item returned is not in perfect condition.
• If the packaging of the product is not original or in perfect condition, the SUPPLIER may charge the cost of packaging. The use of seals and adhesive tapes directly on product packaging is prohibited in order to avoid replacement costs.
• If the item is opened without being able to prove that it has not been used.
• In applications that are downloaded directly through the portal or printed by the CUSTOMER after physical delivery.
• Personal care products as provided by law in Article 103 of Law 3/2014 of 27 March.
• Products whose price depends on fluctuations in the financial market, which the SUPPLIER cannot control and which may occur during the return period.
• When delivering products made to the CUSTOMER's specifications or personalized.
• Goods that can quickly deteriorate or become unusable.
• Sealed items that cannot be returned for health or hygiene reasons and that have been unpacked after delivery.
• Items that have been mixed with other items after delivery.
• Contracts in which the CUSTOMER requested to visit him for urgent repairs or maintenance; during this visit, the SUPPLIER provides additional services specifically requested by the CUSTOMER or supplies goods other than spare parts necessary for maintenance or repair operations. The waiver shall apply to such additional services or goods.

All returns must be reported to the SUPPLIER by requesting a return number via the form provided for this or by e-mail to spain.coralclub@gmail.com indicating the relevant invoice or order number.

In the event that the return is not made in the original delivery package, the SUPPLIER may recover its cost from the CUSTOMER, having previously notified this through the same communication channel.

As soon as the CUSTOMER receives a return number, they will send the goods to the SUPPLIER, indicating this number in the delivery letter, with transport costs at their own expense, to CONCEPTO DE SALUD SLU, c/Cantarerias 1, P.I. Tres Hermanas Ampliación, 03680 Aspe (Alacant).

Any claim deemed appropriate by the CLIENT will be dealt with as soon as possible and may be filed at the following address:

• Postal address: CONCEPTO DE SALUD SLU, c/Cantarerias 1, P.I. Tres Hermanas Ampliación, 03680 Aspe (Alacant),
• Phone: 966394154,
• Email: spain.coralclub@gmail.com.

Online Dispute Resolution

In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the CLIENT and the SUPPLIER, without the need to go to the courts, through the intervention of a third party called the Dispute Resolution Authority, which acts as an intermediary between them. This body is neutral and will engage in dialogue with both parties to reach an agreement, being able to propose a solution to the conflict.

Link to the ODR platform: ec.europa.eu/consumers/odr.

The parties are not responsible for any errors caused by force majeure. The fulfillment of the obligation will be postponed until the termination of the force majeure circumstances.

The CUSTOMER may not assign or transfer the rights, duties and obligations entered into upon the sale.

If any provision of these terms and conditions is held to be invalid or unenforceable, the validity, legality and compliance of the remainder will not be affected in any way, nor will it be altered in any way.

The CLIENT declares that they have read, understood, and accept these Terms in full.

All sales and deliveries made by the SUPPLIER shall be subject to these Terms.

No modifications, changes or agreements contrary to CONCEPTO DE SALUD SLU's Quotation or to that provided herein will be effective unless expressly agreed upon in writing signed by the SUPPLIER, in which case those specific agreements will take precedence.

Given the constant technical development and improvement of products, the SUPPLIER reserves the right to change its specifications in relation to the information provided in its advertising, as long as this does not affect the price of the products offered. These changes will also be valid if, for any reason, the availability of the offered products is affected.

Prices quoted for each product or service include value added tax (VAT) or other taxes that may apply. These prices, unless expressly stated otherwise, do not include shipping or communication costs, handling, packaging, shipping insurance, or any other additional services and attachments to the purchased product.

The prices applicable to each product are published on the website and are indicated in EURO. The CLIENT understands that the economic evaluation of some products may change in real time.

Before making a purchase, you can check all the details online: items, quantity, price, availability, shipping costs, fees, discounts, taxes, and the total amount of the purchase. Prices may change daily until an order is placed.

Once an order has been placed, prices will remain the same regardless of whether the products are in stock.

Any payment to the SUPPLIER shall result in an invoice being issued in the name of the registered CUSTOMER or in the name of the company that the latter provided at the time of placing the order. This invoice will be sent as a paper copy with the purchased product. The invoice can be downloaded in PDF format by logging into the web control panel with a customer account. If you would like to receive it by email, please request it by any of the means that the SUPPLIER makes available to you, informing you that you can opt-out at any time.

For any information regarding the order, the CLIENT may contact the SUPPLIER at the customer service number 966394154 or by e-mail at spain.coralclub@gmail.com.

Prices published in the store do not include shipping or communication costs, installation or loading costs, or additional services, unless otherwise expressly agreed in writing. Postage will be calculated at the time of checkout as it is calculated by weight of products and shipping address.

Maximum transport rate (including VAT):

Mainland Spain

Shipment of the order at a price:

• Up to 100 euros for payment of 5 euros;
• More than 100 euros for free.

Portugal

Shipment of the order at a price:

• Up to 100 euros for payment of 5 euros;
• More than 100 euros for free.

Canary Islands, Balearic Islands

Shipment of the order at a price:

• Up to 200 euros for payment of 8 euros;
• More than 200 euros for free.

The SUPPLIER is responsible for the operations and provides the following payment methods for the order:

• Debit/credit card
• Bank transfer
• Cash at the sales office

The CUSTOMER can use the discount coupon at the time of ordering.

Security measures

The website uses industry-standard information security practices such as SSL, secure page input, firewalls, access control procedures, and cryptographic mechanisms, all to prevent unauthorized access to website data. To achieve these goals, the user/client agrees that the provider receives data for the purpose of appropriately authenticating access controls.

The SUPPLIER undertakes not to allow any transaction that is or is believed to be illegal by credit card brands or by the acquiring bank that could damage their business reputation or adversely affect them.

Under Card Brand Programs, the following activities are prohibited: the sale or offer of a product or service that does not comply with all laws applicable to the Buyer, the Issuing Bank, the Merchant or the Cardholder.

Any product from our catalog can be added to the shopping cart. In this case, only articles, quantity, price and total amount will be indicated in the basket. Taxes, fees and discounts will be calculated according to the payment and shipping details entered at checkout.

The carts don't have an admin link, it's just a section where you can model a budget without any commitment from either side.

From the shopping cart, you can place an order by following these steps:

• Verification of payment information.
• Checking the delivery address.
• Choice of payment method.
• Place an order (buy).

After the order is processed, the system instantly sends an email to the SUPPLIER's management department and another to the CUSTOMER's email, confirming the completion of the order.

If any of these terms is held to be illegal, void, or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining terms.

The SUPPLIER may, without prior notice, suspend or terminate the CUSTOMER's access to its services and training, in whole or in part, for any good reason, including, but not limited to, when the CLIENT fails to comply with any of the obligations set forth in this document, or any legal provision, license, regulation, directive, rulebook, or use applicable policy.

When the SUPPLIER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other rights, powers or resources that may be available to SUPPLIER.

The warranty for the products offered will be in accordance with the following articles, in accordance with the Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other supplementary laws:

Article 114 General principles

The seller is obliged to deliver to the consumer and user goods in accordance with the contract, being liable for any discrepancy existing at the time of delivery of the goods.

Article 115 Scope of application

1. Contracts for the sale of products and contracts for the supply of products to be produced or manufactured are within the scope of this section.

2. The provisions of this section do not apply to court-purchased products, to water or gas (unless they are for sale in limited quantities or in specified quantities), or to electricity. It will also not apply to used goods purchased through an administrative auction, which consumers and users may attend in person.

Article 116. Compliance of products with the contract

1. Unless proven otherwise, the product complies with the contract under the conditions, meets all the requirements set forth below, except in cases where, due to the circumstances of the case, any of them is not applicable:

a) corresponds to the description indicated by the seller and has the qualities of the goods that the seller presented to the consumer and user in the form of a sample or model.

b) is suitable for the use for which products of the same type are normally intended.

c) suitable for any special use required by the consumer and user, if they have informed the seller at the time of signing the contract, provided that the latter has recognized that the product is suitable for the specified use.

d) represents the usual quality and benefits of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product and, where necessary, public statements about the specific characteristics of the products made by the manufacturer, user, seller, or the manufacturer or their representative, in particular in advertising or labelling. The seller will not be bound by such public statements if he proves that he did not know and could not reasonably have expected that said statement was corrected at the time of the conclusion of the contract or that said statement could not influence the decision to purchase the goods.

2. A non-conformity resulting from the incorrect installation of the product will be treated as a non-conformity of the product if the installation is included in a contract of sale or delivery governed by Article 115.1 and was carried out by or under the responsibility of the seller, or by the consumer and the user when the incorrect installation occurred due to an error in the installation instructions.

3. The Supplier shall not be liable for discrepancies which the consumer and the user were aware of or could not ignore at the time of concluding the contract, or which arise in the materials provided by the consumer and the client.

Article 117. Incompatibility of actions

The implementation of the actions provided for in this article will be incompatible with the implementation of the actions arising from the reorganization due to hidden defects in the sale.

In any case, the consumer and user will be entitled, in accordance with civil and commercial law, to compensation for damages caused by non-compliance.

Article 118. Responsibility of the seller and the rights of the consumer and client

The consumer and user has the right to a product replacement, price reduction or termination of the contract in accordance with the provisions of this section.

Article 119. Repair and replacement of goods

1. If the product does not conform to the contract, the consumer and user may choose between requiring repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate. From the moment the consumer and the customer tell the seller about the chosen option, both parties must comply with it. This decision of the consumer and user is understood without prejudice to the provisions of the following article.

2. A product replacement form that, compared to others, imposes unreasonable costs on the seller, taking into account the value that the product would have if there was no non-compliance, the appropriateness of the non-conformity, and the possibility of carrying out an alternative form without significant inconvenience to the consumer and user.

To determine whether costs are unjustified, the cost of one form of replacement must also be significantly higher than the cost of another form.

Article 120. Legal regime for the repair or replacement of goods

Repairs and replacements are carried out in accordance with the following rules:

a) They will be free for the consumer and the client. Said remuneration will include the necessary expenses incurred to eliminate the non-conformity of the products with the contract, especially the costs of delivery, as well as the costs associated with labor and materials.

b) they must be carried out within a reasonable time and without significant inconvenience to the consumer and client, taking into account the nature of the product and the purpose that it pursued for the consumer and user.

c) The repair shall suspend the calculation of the periods referred to in Article 123. The period of suspension begins from the moment the consumer and user provide the goods to the seller and ends with the delivery to the consumer and user of the already repaired product. Within six months after the delivery of the repaired goods, the seller will be liable for the non-conformity that gave rise to the repair, provided that it is the same non-conformity when the defects of the same origin as those originally discovered are reproduced in the product.

d) If the repair is completed and the product is delivered, but it is still not in accordance with the contract, the consumer and the user may request a replacement of the product, if this option is not disproportionate, a price reduction or resolution of the contract in the conditions specified in this chapter.

e) Replacement suspends the conditions referred to in Article 123 from the moment the right of choice by the consumer and the user is exercised until the delivery of the new product. Article 123.1, second paragraph, applies to the replacement product in any case.

f) If the replacement does not bring the product into conformity with the contract, the consumer and the user may request repair of the product, if this option is not disproportionate, a price reduction or termination of the contract under the conditions provided for in this chapter.

g) The consumer and the customer cannot demand replacement in the case of durable goods, as well as in the case of used goods.

Article 121. Price reduction and termination of the contract

Price reduction and termination of the contract will be at the choice of the consumer and the client, when the latter cannot require repair or replacement and in cases where they have not been carried out within a reasonable time or without significant inconvenience to the consumer and user. A decision will not be made when the discrepancy is not of great importance.

NOTE according to Art. 108.2: The CUSTOMER is advised that he will only be liable for the depreciation of the goods as a result of their handling, beyond what is necessary to ascertain their nature, characteristics or operation. In no case will he be liable for a reduction in the value of the goods, unless the SUPPLIER has informed him of his right of withdrawal in accordance with article 97.1.i).

Article 122. Price reduction criteria

The price reduction will be proportional to the difference between the value that the product would have had at the time of delivery if it had been in accordance with the contract and the value that the product actually delivered had at the time of said delivery.

Article 123. Terms

1. The seller is responsible for any non-conformity that becomes apparent within two years from the date of delivery. For used goods, the seller, consumer and user may agree on a shorter period, which may not be less than one year from the date of delivery.

Unless proven to the contrary, it shall be presumed that a lack of conformity which appeared within six months after delivery of the goods, whether new or used, already existed when the thing was delivered, unless this presumption is inconsistent with the nature of the product or the nature of the lack of conformity.

2. Unless proven otherwise, delivery shall be deemed to take place on the date shown on the invoice or purchase receipt, or on the relevant delivery note if later.

3. The seller is obliged to provide the consumer or user exercising his right to repair or replacement with documentary evidence of the delivery of the goods, indicating the date of delivery and the discrepancy that served as the basis for exercising the right.

In the same way, together with the repaired or replaced goods, the seller will provide the consumer or user with documentary proof of delivery, indicating the date of delivery and, if necessary, the repair carried out.

4. An action for compliance with the provisions of Chapter II of this status shall be established within three years from the date of delivery of the product.

5. The consumer and the client are obliged to inform the seller about the non-conformity of the goods within two months from the moment it became known. Failure to comply with the specified period does not entail the loss of the right to compensation, however, the consumer and user are responsible for damage or loss actually caused by the delay in feedback.

Article 124. Claim against the manufacturer

When the consumer and the customer are unable or too burdensome to contact the seller due to non-conformity of the goods with the contract, they can contact the manufacturer directly in order to obtain a replacement or repair of the goods.

In general, and notwithstanding that the liability of the manufacturer ceases for the purposes of this section under the same conditions as that established for the seller, the manufacturer will be liable for non-conformity when he refers to the origin, identity or suitability of the products in accordance with their nature and purpose, and the rules that govern them.

These terms and conditions will be governed by or interpreted in accordance with the laws of Spain, unless expressly stated otherwise. SUPPLIER and CUSTOMER agree to take legal action in CUSTOMER's place of residence for any dispute that may arise in connection with the provision of products or services in accordance with these Terms.

In the event that the CLIENT resides outside of Spain, the SUPPLIER and CUSTOMER expressly waive any other format, subject to the Dispute Settlement Body, which will act as mediator between them in accordance with Article 14.1 of Regulation (EU) 524/2013, without going to court. See paragraph “4. ONLINE CLAIMS AND DISPUTES RESOLUTION" of these Terms.